Who should attend?
This course is designed for front of house rental operators, customer service agents, daily rental receptionist staff and in-plant daily rental administrators.
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This course provides a solid foundation of the skills and knowledge required to work as a Customer Service Specialist in the modern daily vehicle rental industry.
Learning Outcomes
At the end of this course attendees will:
- Understand 'Best practice' in the rental industry
- Achieve a solid knowledge of administration, rental transactions, insurance and customer qualification
- Learn and consolidate customer service skills, including customer complaints
It also serves as excellent preparation for the BVRLA Vehicle Rental Operator Skills Assessment.
Who trains this course?
Ilaria Pareto who has spent more than a decade in the rental industry with Hertz UK & Europe and brings in-depth knowledge of rental operations and training.
Ilaria has worked on several learning & development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset and achieving personal & organisational performance through inspiring, innovative learning solutions aligned to their organization’s values, purpose and needs.
Duration and Cost
9.30am - 4.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
