Learning & Development

Vehicle Rental Operator Skills Assessment

This Accreditation Award demonstrates a recognised level of knowledge, skills and understanding of best practice within the rental industry.

Candidates sit a series of multiple-choice online exams, which reinforce and test their existing knowledge of the key areas of vehicle rental operations, providing proof of competence to managers and customers. This quality assured programme has been designed to benefit both staff and their employers.

e-learning page

Overview

  • Paper 1 - General Vehicle Rental Operator Skills
  • Paper 2 - Cover and Protections
  • Paper 3 - Overseas Rentals and Renters
  • Paper 4 - Light Commercial Vehicles up to 7 tonnes

Candidates must be successful in Assessments 1 and 2 (which are compulsory) and in EITHER 3 or 4 to be awarded the certificate. 

You can access the FAQ document here.

You can access the Syllabus here

What are the benefits?

This will suit rental agents and managers in daily rental and light commercial vehicle rental locations.

There is no requirement for candidates to have taken part in a specific course of instruction.  Most candidates will attain the required level of knowledge from on-the-job training after a period of six months' industry experience. 

Whilst not necessary, you may benefit from attending the "Introduction to Daily Rental", or any other BVRLA training course for daily rental operators. Candidates that have attended their own structured training programmes through their own member companies will also benefit as certification will demonstrate their improved knowledge and understanding.

Duration and Cost

Candidates will have 1 day to complete the assessments. Each paper should take no longer than 1 hour to complete.

The price for BVRLA members is £195 + VAT per person.
The price for non-members is £295 + VAT per person.

Why invest in this?

  • Provides industry-wide recognition of skills and competence.
  • Improves employee confidence.
  • Identifies talented individuals in the work place.
  • Sends positive message to customers about the quality of the rental operation.

"Taking part in the BVRLA exams demonstrates the commitment that Arnold Clark has to providing staff with the highest quality of training to enable them to have the knowledge and understanding required to recommend the best products for our customers. The BVRLA award is recognised and demonstrates to our customers that our staff have not only met the Arnold Clark standard, but have met the standards set by the rental and leasing industry."

- Margaret Speirs, Arnold Clark