Learning & Development

Penalty Charge Notice Masterclass

The number of fines issued relating to road traffic and other offences have grown dramatically over the last 10 years. As a direct result, BVRLA members increasingly have to spend more time in dealing with offences. This instructor-led online course has been designed to teach and support members in dealing with road traffic offences/penalty charge notices, appealing against decisions by enforcement authorities, making statutory declarations and helping members support their staff on the subject.

PCN

"Excellent course - informative and very user-friendly - made the PCN experience fun, for once!"

- Sarah Jacob at Miles and Miles Ltd

Who should attend?

This course is suitable for all roles and all levels of experience of dealing with road traffic offences/penalty charge notices, whether you have no experience or this forms part of your day to day role. All member organisations would find this course beneficial.

Learning Outcomes

At the end of the course, attendees will:

  • Have a full understanding of all the different types of penalty regimes.
  • Appreciate when you can and cannot transfer liability
  • Develop a knowledge of what to do when things go wrong.
  • Understand how to handle customer complaints regarding penalties/offences.

Who trains this course?

Amanda Brandon

Director of Member Engagement at the BVRLA.

Amanda joined the BVRLA in July 2002 and has a wealth of knowledge on member services, leasing and rental sectors and common member queries.

Duration and Cost

9.30am - 12.30pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)

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This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.