Managing Customer Relations

Anyone in a role working in Customer Service, Sales or anyone that come into contact with fleet customers regularly to bring new clients on board or who account manage existing clients who are looking to revise their fleet solutions. We are faced with a lot of uncertainty, and fleet managers need our expertise more than ever. Therefore, there are new opportunities that we can explore. No one has all the answers but this programme is about asking the right questions to reassure your clients that they are making a worthwhile investment in making time to communicate with you.

• Introduction to the BVRLA
• What is Excellent Service and the benefits?
• The Communication Model
• Winning Behaviours
• Preparing for excellent service
• Save the Day
• Leaving a lasting Impression

Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching. 

9.30am - 4.30pm

*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*

Member Fee £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)

Non-Member Fee £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)