Who should attend?
Compliance Managers, Operations & Sales Managers, Senior Team Leaders, and anyone involved with or responsible for the monitoring, analysing and reporting of customer outcomes.
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With the Consumer Duty rules now in force, this 5-Step Training Programme will provide additional practical insight and guidance around all aspects of compliance within the new regulatory framework. As the Duty is outcomes-focussed, the workshop offers the chance to gain further clarity and understanding of its requirements and is a perfect opportunity to help prepare for your ongoing audit, monitoring and reporting obligations.
Programme Steps
Step 1: Complete the Consumer Duty Checklist - Created by our Compliance team so we can ensure the Programme is bespoke to your needs as a business.
Step 2: Do the BVRLA's specialised e-Learning module - Learn comprehensive background information on Consumer Duty.
Step 3: Attend a BVRLA online training session - Run by our Compliance Expert – engage with the change.
Step 4: Fill out the BVRLA Consumer Duty Self Assessment - Your opportunity post-course to reflect on any gaps in your knowledge before our last session.
Step 5: Attend a BVRLA Q&A session, run by our Compliance team focusing on how Consumer Duty has changed the Inspection Programme – Gain insight and have your questions answered.
Who trains this course?
Andy Rayner is a Senior Trainer, Facilitor, Course Designer and Certfified Coach with a dynamic, passionate and flexible approach to life and work. With a proven track record of working with large corporate organisations such as Ford, Ayvens/Leaseplan UK Ltd and Toyota Financial Services to name a few, Andy's experience in the motor industry is second to none.
Andy has a strong passion and knowledge for ensuring businesses are compliant and doing the most for their customers through designing and delivering engaging and commercially-focused learning. Delivering training to thousands of learners, his experience is a fantastic asset to the BVRLA Training Team.
Duration and Cost
This course is made up of 5 steps. Steps 1, 2 and 4 are made up of self-study, which will take approximately 1.5 hours. Steps 3 and 5 are interactive webinar sessions; Step 3 lasting 3 hours and Step 5 lasting 1 hour.
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
