Who should attend?
Rental managers, team leaders, customer service and rental agents.
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Elevate your service skills to drive loyalty and boost business success. This hands-on session will show you how to make every customer interaction memorable, impactful, and satisfying. Discover proven strategies to enhance the rental experience, tackle challenging scenarios with confidence, and deliver top-notch service during check-ins and check-outs. Gain the tools to communicate effectively, solve problems swiftly, and become a key player in achieving customer satisfaction and loyalty.
Learning Outcomes
By the end of this course you will be able to:
Recognise the significance of service excellence in building customer loyalty and driving business success.
Apply strategies to make service interactions memorable and impactful, enhancing the customer experience.
Demonstrate effective communication and problem-solving skills to handle challenging scenarios and ensure customer satisfaction during check-out and check-in operations.
Expect to see measurable results after our Customer Excellence Workshop. Your team will learn best practices and boost the key skills required to improve service KPIs, including NPS, and create lasting customer relationships that drive both repeat business and positive reviews.
Who trains this course?
Ilaria Pareto who has spent more than a decade in the rental industry with Hertz UK & Europe and brings in-depth knowledge of rental operations and training.
Ilaria has worked on several learning & development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset and achieving personal & organisational performance through inspiring, innovative learning solutions aligned to their organization’s values, purpose and needs.
Duration and Cost
9.30am - 3.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee: £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee: £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
Have you considered Driven By You?
This course, alongside our whole course portfolio, can be 'Driven by You' exclusively for your business. Visit our BVRLA Driven by You page to find out more.
