Driver Qualification:
- Driver Licence/DVLA Checks
- Other Qualification Checks
- RISC Online
- Credit & Debit Cards
- Behaviour & Character Assessment
GDPR for Daily Rental Customers:
- What is GDPR?
- The Principles of GDPR Law
- How does GDPR affect the Rental Industry
- The BVRLA RISC System
- Why are RVSS and GDPR linked?
- What does GDPR mean for me?
Complaint Handling for Rental Agents:
This module provides guidance, tools and tips for how to effectively handle difficult customers when things go wrong. Learn about the Golden Rules in diffusing the situation and how to deal professionally with customers who confront you with mobile recording devices. Work through scenarios and complete an assessment to earn your certificate in Rental Complaint Handling.
RVSS and Suspicious Behaviours:
To achieve an understanding of:
1. Current terrorist threats to the United Kingdom
2. Vehicle attack methods
3. Your responsibilities as a Vehicle Rental operator
To share practical advice:
1. Steps to help reduce the risk and impact of a terrorist attack
2. Guidance for your staff, vehicles or company if they are involved in a terrorist attack
To promote the importance of:
1. Effective company policies & procedures for security
2. The ACT campaign and its key messages
