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Designed to be part of an organisation's induction programme, providing insights into the rental and leasing sector, identifying the key players and explaining the features and benefits of the main acquisition methods for fleets and individuals. It also covers the role of the BVRLA in regulating the industry and our Alternative Dispute Resolution (ADR) service.
Who should attend?
This course is aimed at small vehicle leasing brokerages and daily rental firms who do some regulated business. It is also suitable for those responsible for compliance in larger firms.
Learning Outcomes
At the end of this course you will:
- Understand the features and benefits of vehicle leasing products and vehicle purchase options
- Appreciate the services the sector provides to customers and service differentiators
- Describe the BVRLA's role in regulating the industry along with other regulators e.g. FCA
- Overview of key industry players
Who trains this course?
Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching. She exudes warmth and enthusiasm that proves infectious and reassuring for the less confident delegates.
Duration and Cost
9.30 - 4pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
