Consumer Advice

The right vehicle, whenever you need it

City car, executive saloon, 4x4, MPV or van – whatever your transport needs, a BVRLA member can supply the right vehicle for the job. Whether it is for a quick trip to the furniture store, a weekend break to the country or transport for your new sales rep, the vehicle rental and leasing industry can provide you with safe, cost-effective and hassle-free motoring by the hour, day, week, month or year.

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The BVRLA has 1,000 members, ranging from all the multinational car rental and leasing companies through to your local, independent provider.

The association regulates the industry through its mandatory Codes of Conduct, which set out what a customer can expect when renting or leasing a vehicle. If you see the BVRLA logo displayed in a branch or leaflet or on a website, it is your guarantee that you will receive the highest levels of service.

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Making a complaint

We run a Trading Standards Institute-approved alternative dispute resolution (ADR) service.

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Taking a vehicle abroad

Drivers of rented or leased vehicles, including company car drivers must carry a VE103 certificate when taking their vehicle abroad.

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Vehicle Mileage Queries

When a mileage check shows "BVRLA" this means the vehicle was previously operated by a BVRLA member

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