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This course helps delegates to understand the drivers of Business Contract Hire – the features and the benefits of the leasing offering versus the offer. Helping fleets navigate complex decisions providing solutions in today’s marketplace through making business pitches and presentations more compelling.
- Do we have the right solutions to meet today’s demands?
- How can we build trust without the full support of OEMs?
- Consumer Duty - how does this affect how we contract new business?
Attending this course will provide new ways of thinking about Business Contract Hire and practical support and frameworks to enhance business development.
Who should attend?
Anyone in a sales role working to bring new clients on board or who account manage existing clients who are looking to revise their fleet solutions. We are faced with a lot of uncertainty, and fleet managers need our expertise more than ever. Therefore, there are new opportunities that we can explore. No one has all the answers but this programme is about asking the right questions to reassure your clients that they are making a worthwhile investment making time to communicate with you.
Learning Outcomes
By the end of this course you will:
- Know the features and benefits of Business Contract Hire (BCH).
- Be more creative in achieving customer contact goals in business development.
- Reduce anxiety in the mind of the customer through a four-stage framework.
- Understand the difference between Essentials and Desirables in communicating effectively.
- Share ideas to approach all aspects of the sales journey.
Who trains this course?
Karen Morton spent her early career in PR, marketing and broadcasting. She has organised major exhibitions and launches in Ireland, the UK and the USA and her broadcasting has taken her as far afield as Hong Kong. With this vast experience she turned her skills to training and has been working with BVRLA members both in the UK and abroad for many years, delivering training ranging from industry knowledge and selling skills to customer service and coaching.
Duration and Cost
9am - 4pm
This course is designed as an 'Driven By You' training course just for your business. Please get in touch with us by emailing [email protected] to discuss pricing.
You may also like our BVRLA SHIFT in Sales Training Programme.
BVRLA-Training-Terms-and-Conditions-for-Website.pdf
Cancellation Policy
Requests for cancellation of a training course booking must be received in writing via email to [email protected] for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to [email protected]. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.
Please note that photographs and/or footage will be taken throughout this training course. These will be used by the BVRLA for marketing and publicity in our publications, on our website and social media platforms.
If you would not like to be included in any photographs or footage please let us know by emailing [email protected].
