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As rental embraces electrification, it is crucial that the rental industry develops its knowledge to effectively support customers in the adoption electric vehicles (BEVs & PHEVs). BVRLA’s training course will provide a full overview of the EV landscape, current market entrants and valuable advice for members supporting their customers need for technical operational support.
Who should attend?
Aimed at customer service, sales, and branch management within members from the rental sector who provide day-to-day advice and guidance to fleets and drivers, this course is suitable for staff at all levels in customer support functions.
Learning Outcomes
At the end of the course, attendees will:
- Have the confidence to communicate with drivers, customers and fleet operators and support them adapting to EV driving
- Explain how to avoid and overcome common issues with EV driving
- Have awareness of the current and developing EV market
- Develop an understanding of the EV charging landscape
Who trains this course?
Jon Burdekin has 30 years’ experience in the UK leasing and fleet finance industry, having previously worked for such major leasing companies as Alphabet GB Ltd and GE Capital Fleet Services. His 15 year career with Alphabet incorporated roles as Account Manager, Head of Account Management, Head of Consulting Services and Head of Product Management as well as leading the consultancy division to add key value differentiation and technical innovation.
Client relationships that Jon had direct responsibility for included McDonald’s, Shell, Oracle, Royal and Sun Alliance, Royal London Mutual Assurance and the BBC. By managing such large vehicle fleets, he has gained extensive knowledge in all aspects of fleet management, including vehicle acquisition methods, cost control, driver risk, and vehicle choice list analysis.
A subject matter expert in the adoption of electric vehicles into company fleets, Jon also has deep levels of knowledge in the tax efficient alternatives to company vehicle funding and Grey Fleet Management.
Duration and Cost
9.30am - 3.30pm
*Book your spaces 2 weeks or more in advance of the course date and receive a £100 discount on the course fee*
Member Fee £329 + VAT (Full Price £429 + VAT less than 2 weeks before the course date)
Non-Member Fee £529 + VAT (Full Price £629 + VAT less than 2 weeks before the course date)
