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Where did your rental or lease take place?

Have you fully exhausted the company's own internal complaints procedure and received their final decision? <p data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph" data-prosemirror-node-block="true" data-pm-slice="1 1 []">It may take up to 8 weeks for the company to respond during peak periods. If you have not yet received their final decision we would suggest you contact the company's Customer Service Department by telephone or email for an update. Details will be available on their Contact Us webpage</p>

Have there been any court proceedings, completed or pending? Have you raised a case with another ADR service, the Financial Ombudsman or with your bank/credit card company relating to this complaint? <p>Your complaint has gone beyond any jurisdiction the BVRLA has and we will be unable to assist you further.</p>

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What is your complaint about

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When did the problem you’re complaining about happen?

When did you receive the members final decision?

Please give an overview of your complaint, listing the main points

How would you like the company you are complaining about to put the matter right for you?

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